Support

CLX is the private training app for the Champion Legacy team. If something is not working, this page covers the handful of things that actually go wrong, and how to reach a person if none of them fit.

“Your account is not on the team list”

CLX is invitation only. Access is matched to the email address your team leader invited, so this message means you signed in with a different address than the one on the invitation. Sign out, then sign in again with the invited address.

On an iPhone, this also happens if you chose Hide My Email when signing in with Apple. That gives CLX a private relay address instead of your real one, and we cannot match it to your invitation. Sign in again and choose Share My Email.

Other things that come up

• Video will not play: it may still be processing after being uploaded. The app says so when that is the case — give it a few minutes and reopen it.
• A download will not open offline: audio and documents can be saved for offline use, but video is streamed and cannot be. Downloads live inside CLX and are not visible in your gallery or Files app, which is intended.
• You are not receiving notifications: check Settings and help inside the app, then your phone’s own notification settings for CLX.
• You changed phone: sign in with the same account and your progress, saved items and downloads history follow you. Offline downloads have to be downloaded again on the new device.

Contact us

Email championlegacyteam1@gmail.com and tell us the email address you are trying to sign in with, your phone (iPhone or Android), and what you saw on screen. We answer within two working days.

For access, invitations, or questions about the training itself, your team leader is usually the faster route.